paypal renew

XiquiApps's Avatar

XiquiApps

06 Mar, 2019 05:58 PM

hi!

I didn't want to renew my annual subscription but forget to cancel it. today paypal has taken the money. Could you please get my money back and cancel my suscription? thank you so muchª

  1. 1 Posted by XiquiApps on 08 Mar, 2019 12:11 AM

    XiquiApps's Avatar

    please, could you cancel the payment and get my money back??

  2. 2 Posted by XiquiApps on 12 Mar, 2019 12:38 PM

    XiquiApps's Avatar

    hello????please, cancell my new yearly suscription!!

  3. Support Staff 3 Posted by Andromo App Mak... on 12 Mar, 2019 12:54 PM

    Andromo App Maker's Avatar

    I'm sorry, but we do not provide refunds at Andromo. Our refund policy is described in the following article You can cancel you subscription with PayPal at any time, and you will not be charged again. Full instructions can be found here.
    If you have trouble with those instruction, we can cancel your subscription from our end with Paypal for you. Just let us know.

  4. 4 Posted by XiquiApps on 12 Mar, 2019 01:04 PM

    XiquiApps's Avatar

    so we have a problem cause there is no such money in the bank nor paypal....

    I can understand loosing a month but a year? i cant afford it, sorry.

    thanks for all. i will get my paypal account closed but i cant pay 252 usd again.

  5. 5 Posted by XiquiApps on 12 Mar, 2019 01:06 PM

    XiquiApps's Avatar

    you can check i am not using andromo for new apps for months, i paid my first year but i cant afford a new one.

    sorry for the inconvenience.

  6. Support Staff 6 Posted by Andromo App Mak... on 12 Mar, 2019 01:36 PM

    Andromo App Maker's Avatar

    We have clear policies posted on our site and linked to from all purchasing pages, from your user account etc. with instructions on cancelling, our refund policy, how subscriptions work and much more.

    http://support.andromo.com/kb/andromo/how-subscriptions-work

    http://support.andromo.com/kb/andromo/how-to-cancel-or-change-your-...

    http://support.andromo.com/kb/andromo/refund-policy

    You can cancel your subscription billing at any time ( and you will still be able to build and update your apps for the time you have remaining on your subscription), but we do not provide refunds.

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