Payment / subscription

The Genk's Avatar

The Genk

08 Feb, 2019 12:34 PM

Payment is problematic

regards,
I can't make an application on Andromo. Information appears:

You do not have an active subscription. In order to build your apps, please subscribe now - for as little as $ 8 per month!

Even though I have paid the 'Professional (Best Value)' package for 1 year. The following is proof of payment that has been done via paypal:

Paid with
    MasterCard x-7807
    You'll see "PAYPAL * ANDROMO" on your card statement.

Exchange rate
    3,651,780 IDR IDR = 252.00 $ USD
    1 IDR = 0,0001 USD

Ship to
    Dendi Abdulah
    Cibogo Permai Complex 10 Blok 7 NO. 4 RT / RW 07/14 Kel. Leuwigajah Kec. South Cimahi
    Cimahi 40532
    West Java
    Indonesia

    Manage Andromo B.V. payments

Transaction ID
    6S38646903118082J

Seller info
    Andromo B.V.
    +31 623819410
    [email blocked]

Purchase details
    Item amount
    252.00 $
    Total
    252.00 $

Print details

Need help?
    If there's an issue, make sure to contact the seller through PayPal by 3 August 2019. You may be eligible for Buyer Protection.

    Report an issue

Please immediately resolve this issue.
thank you

  1. Support Staff 1 Posted by Andromo App Mak... on 08 Feb, 2019 04:07 PM

    Andromo App Maker's Avatar

    Hello The Genk,
    We have fixed your account for you. Please, try logging in to your account again. Sorry for the inconvenience.
    If you're still having trouble, let us know.
    Thanks for subscribing and good luck with your apps!

  2. 2 Posted by The Genk on 09 Feb, 2019 01:10 AM

    The Genk's Avatar

    Thanks before.
    After I tried logging in I still can't use my Andromo account, a message like this appears:

    You do not have an active subscription. In order to build your apps, please subscribe now - for as little as $ 8 per month!

  3. Support Staff 3 Posted by Andromo App Mak... on 11 Feb, 2019 10:38 AM

    Andromo App Maker's Avatar

    Please, try logging in to your account again. Sorry for the inconvenience.
    If you're still having trouble, let us know.
    Thanks for subscribing and good luck with your apps!

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