My paypal subscription suspended

abc's Avatar

abc

13 Jan, 2019 07:58 PM

Dear Andromo,
I have forget to change my old card with new one for my subscription on andromo with billing id I-02CDW6EXB0R2. How I can activate my payment again so I can use my andromo account again?

Thank you.
Donik

  1. Support Staff 1 Posted by Andromo App Mak... on 14 Jan, 2019 01:18 PM

    Andromo App Maker's Avatar

    Sorry to hear that you missed your payment,
    I am assuming, you're willing to stay on 50 USD plan, aren't you?
    If it is not hard for you, please sign up for Starter plan at 96 USD, and after that, drop a message here.
    Within short time I will make a refund of 46 USD, and let you use account on previous terms.
    Asking to take this process, because currently we don't have that offer 50 USD active, and to activate it, it would take a lot of time. Offered solution will be much quicker, and thus we'd be able to keep you on 50 USD plan
    Let me know if that fits

  2. Andromo App Maker closed this discussion on 14 Jan, 2019 01:18 PM.

  3. abc re-opened this discussion on 15 Jan, 2019 09:17 AM

  4. 2 Posted by abc on 15 Jan, 2019 09:17 AM

    abc's Avatar

    Shoul I sign up with same email or different email? Can I sign up with pro account and transfer my previous projects.

  5. Support Staff 3 Posted by Andromo App Mak... on 15 Jan, 2019 11:45 AM

    Andromo App Maker's Avatar

    Unfortunately you cannot merge accounts and projects.
    You are welcome to sign up with this account which was on 50USD plan

  6. Andromo App Maker closed this discussion on 15 Jan, 2019 11:45 AM.

  7. abc re-opened this discussion on 15 Jan, 2019 03:06 PM

  8. 4 Posted by abc on 15 Jan, 2019 03:06 PM

    abc's Avatar

    Could I use pro account with this email? So I just go to my subscripstion plan and choose professional plan, then pay it?

  9. 5 Posted by abc on 16 Jan, 2019 10:40 PM

    abc's Avatar

    I have paid for 96$ for starter plan... could you make refund for 46$? Thank you...

  10. Support Staff 6 Posted by Andromo App Mak... on 17 Jan, 2019 12:58 PM

    Andromo App Maker's Avatar

    Refund has been issued, and yearly renewal set to be 50 USD per year, next billing, January 2020.
    Please check whether your Andromo account is active and that there are no issues there.

  11. Andromo App Maker closed this discussion on 17 Jan, 2019 12:58 PM.

  12. rajbharchattindia re-opened this discussion on 18 Jan, 2019 03:42 AM

  13. 7 Posted by rajbharchattind... on 18 Jan, 2019 03:42 AM

    rajbharchattindia's Avatar

    Help me sir

  14. Support Staff 8 Posted by Andromo App Mak... on 18 Jan, 2019 02:43 PM

    Andromo App Maker's Avatar

    Please describe your issue in more detail. What is wrong?

  15. Andromo App Maker closed this discussion on 18 Jan, 2019 02:43 PM.

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