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11 Oct, 2018 12:22 PM

Hi, I'm seeing that in all my apps the banner appears very little. I have looked at the response rate and in all apps it is 60%, in some it is even 35%.

I try all my apps and in many pages the banner appears in white and I do not know why. In contrast, other andromo users' apps appear well on all pages.

The interstitial if it appears well, about 95% response rate.

Why does that happen to me? I already put a ticket some time ago but it's still not fixed.
Can you look where the error is and how can I solve it?

I await your answer, thank you.

  1. 1 Posted by applibres on 11 Oct, 2018 12:31 PM

    applibres's Avatar

    I attach a file with white banner.

  2. Support Staff 2 Posted by Colin on 12 Oct, 2018 07:42 PM

    Colin's Avatar

    The most likely cause is that you have mixed up your banner and interstitial ids from AdMob. Regenerate the banner ad id and update your andromo project.

    You also should setup your device as a “test device” so you can make sure your ads are working and you don’t get banned for accidental clicks.

  3. Colin closed this discussion on 12 Oct, 2018 07:42 PM.

  4. applibres re-opened this discussion on 16 Oct, 2018 12:15 PM

  5. 3 Posted by applibres on 16 Oct, 2018 12:15 PM

    applibres's Avatar

    I have not mixed the ids of the banner and the interstitial, they are each well placed in their site.

    Also, it happens to me in all the applications so it's rare that I'm wrong in all of them, right?

    I do not know why but all the users get the banner perfectly in their apps and not me.

    It does not help much vustra solution, thanks.

  6. Support Staff 4 Posted by Colin on 16 Oct, 2018 09:04 PM

    Colin's Avatar

    You need to follow the instructions I sent to setup your phone as an AdMob test device.

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