Violation of the Personal and Sensitive Information and Usage of Android Advertising ID Policies

Loud Phone Tones's Avatar

Loud Phone Tones

11 Sep, 2018 12:59 AM

Hello, today i had four apps removed from the Google Play store for the violation listed in the "subject" section. I am not sure what has caused the violation. Being the app was removed i can not provide a link to the app. Is it possible for you to view my apps and provide some assistance ? Please help as i am in fear of having all of my apps removed.

Thank you,

  1. Support Staff 1 Posted by Colin on 11 Sep, 2018 01:07 AM

    Colin's Avatar

    Can you provide the project numbers? Open the project and copy the URL's and paste them here.

    Without knowing more about your specific app, what version of Andromo you built it with etc. the most prominent thing is that it sounds like you do not have a privacy policy link in your google play listing. It seems to be more or less required now for adding new apps, so I can see them looking at existing apps too... Any ads in your app, like Admob etc, they all use the Android Advertising ID. Either way, a privacy policy is essential for apps. There has been much discussion on these forums about that. Not having one, may not be an option anymore.

    Website activities could be an issue of you require logins, signups etc.

    I think that that might be what they want you to do, but you can of course also use the Launch Notice and better yet the License Agreement feature to require people to accept your terms. That feature is easy to turn on and you should include a disclosure that you have ads that use the advertising ID.

    http://support.andromo.com/kb/application-settings/settings#license...

    http://support.andromo.com/kb/application-settings/settings#launch-...

    So, add a Privacy Policy to your Google Play listing. Add it to your License Agreement that says "This app shows ads that use the Android Advertising ID to deliver their ads to you" among your other terms and privacy policy. Then rebuild and resubmit as they said.

    Don't know where to start with a Privacy Policy? This article seems pretty appropriate:

    https://medium.com/@ali.muzaffar/did-you-get-one-of-these-google-pl...

  2. 2 Posted by Loud Phone Tone... on 11 Sep, 2018 01:19 AM

    Loud Phone Tones's Avatar
  3. Support Staff 3 Posted by Colin on 11 Sep, 2018 01:26 AM

    Colin's Avatar

    The Google Play privacy policy seems to be more or less required now for adding new apps, so I can see them looking at existing apps too... Any ads in your app, like Admob etc, they all use the Android Advertising ID. Either way, a privacy policy is essential for apps. There has been much discussion on these forums about that. Not having one, may not be an option anymore.

    I'd recommend that you use the License Agreement feature to require people to accept your terms and disclose that ads, analytics etc are being used that make use of the Android Advertising ID.

    http://support.andromo.com/kb/application-settings/settings#license...

    So, add a Privacy Policy to your Google Play listing. And also enable the License Agreement and make sure that it says somewhere says "This app shows ads that use the Android Advertising ID to deliver their ads to you" among your other terms and privacy policy. Then rebuild and resubmit as they said.

    Don't know where to start with a Privacy Policy? This article seems pretty appropriate:

    https://medium.com/@ali.muzaffar/did-you-get-one-of-these-google-pl...

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