My friend cannot get notifications

Elevkåren af ProCivitas's Avatar

Elevkåren af ProCivitas

18 Jun, 2018 09:26 PM

Hey!
I succeeded with sending notifications to my phone (with the right API-key and everything), but when I asked my friend to download my app (from the email with the APK-file) to try if it worked for him as well, it didn't. I don't see him registered on either Airbop or Firebase. On his phone in my apps settings, he cannot even enable notifications or Usage Data. At the same time, it says in the settings of the phone itself that notifications ARE enabled.

I wonder why this is: why didn't he get asked if he allowed notifications when first opening the app? Why can't he even enable notifications now? How do I know that I will be able to send notifications once I publish my app on Google Play if it doesn't work now?

Best regards,
Daniel

  1. 1 Posted by Elevkåren af Pr... on 19 Jun, 2018 07:54 AM

    Elevkåren af ProCivitas's Avatar

    I'd be happy for answer asap, in a little bit of a hurry.
    Thanks!
    Daniel

  2. Support Staff 2 Posted by Darryl Hnatiuk on 19 Jun, 2018 12:16 PM

    Darryl Hnatiuk's Avatar

    Hi,

    As described in the following article, as of v5.0.15 of Andromo, AirBop is disabled for EU users:

    https://blog.andromo.com/2018/creating-gdpr-compliant-apps-with-and...

    Darryl

  3. 3 Posted by Elevkåren af Pr... on 19 Jun, 2018 12:18 PM

    Elevkåren af ProCivitas's Avatar

    So what is the way to go with notifications? Is it just not possible?

  4. 4 Posted by Elevkåren af Pr... on 19 Jun, 2018 12:20 PM

    Elevkåren af ProCivitas's Avatar

    Now when it's not possible to use Amazon Pinpoint and not Airbop..? Push notifications is a deal breaker for us and may force us to take our business elsewhere.

  5. Support Staff 5 Posted by Darryl Hnatiuk on 19 Jun, 2018 12:24 PM

    Darryl Hnatiuk's Avatar

    Hi,

    As of right now it's not possible to send push notifications to EU users using Andromo.

    Darryl

  6. 6 Posted by Elevkåren af Pr... on 19 Jun, 2018 12:25 PM

    Elevkåren af ProCivitas's Avatar

    OK. Thank you for fast response. Is there any aprox. date when this will be available?

  7. Support Staff 7 Posted by Darryl Hnatiuk on 19 Jun, 2018 12:55 PM

    Darryl Hnatiuk's Avatar

    Hi,

    No I'm sorry we don't have an approximate date for any further GDPR changes related to AirBop.

    Darryl

  8. Elevkåren af ProCivitas closed this discussion on 20 Jun, 2018 06:30 AM.

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