Issues Downloading APK Files

Garden of Serenity's Avatar

Garden of Serenity

26 May, 2018 07:09 PM


I'm having problems downloading the apk file from the link provided in the build email. It always results in a "Failed - Network error" message after downloading a small percentage of the file. I've tried downloading multiple times all with failures.

I've also tried resending another build email but results are the same. I'm 100% sure there are no issues with my internet.

Could you please advise?


  1. Support Staff 1 Posted by Colin on 27 May, 2018 01:23 PM

    Colin's Avatar

    That download is hosted on Amazon s3, which is the most reliable, widely used globaly distributed service there is... I would try again on another device or network, as the problem is definitely not with S3. Wait a little while or Contact your data provider if the problem keeps occurring. Yor service provider may be throttling, blocking or firewalling your internet access.

  2. Colin closed this discussion on 27 May, 2018 01:23 PM.

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