Problems in play store

MyDen's Avatar


08 Jan, 2018 10:39 AM

Hi Team,

While about to submit my apk for the existing apps, I am getting the below alert and more over my income is down due to this problem. Why am I getting this msg. Can you please help ?

"1 message

1 message for APK 5
Device support removed


Deactivation of this APK will result in your app being available for new installs on fewer types of devices.


If this is an unintended change, then retain this APK in the new release or ensure that your new APKs support all currently supported devices."

  1. Support Staff 1 Posted by Darryl Hnatiuk on 08 Jan, 2018 01:30 PM

    Darryl Hnatiuk's Avatar


    I personally haven't seen that particular message before, however if you're updating an existing app that was built with v4 of Andromo with a new version built with v5 of Andromo, it's likely because Andromo's minimum Android requirements are now Android 4.0 (API level 14) and it was previously 2.x. So my interpretation is that it's just warning you of that fact.


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