closed my account over one year ago

hightechproductsnow's Avatar

hightechproductsnow

30 Nov, 2017 01:31 PM

i've noticed that you've just taken another years subscription on this account which i closed over one year ago. Please close the account and refund the subscription cost which was taken from my debit card.
thank you for your help
vic bird.

  1. Support Staff 1 Posted by Colin on 01 Dec, 2017 06:30 PM

    Colin's Avatar

    You can cancel your subscription with PayPal at any time, and you will not be charged again. Full instructions can be found here:

    http://support.andromo.com/kb/andromo/how-to-cancel-or-change-your-...

    If you had cancelled it already, then there is no way PayPal would charge you again.

    Sorry to see you go. Was there something we could have done better to keep you as a subscriber?

  2. Colin closed this discussion on 01 Dec, 2017 06:30 PM.

  3. hightechproductsnow re-opened this discussion on 10 Dec, 2017 02:40 PM

  4. 2 Posted by hightechproduct... on 10 Dec, 2017 02:40 PM

    hightechproductsnow's Avatar

    thank you for your  email but the payment was made using my debit card not pay pal.thank youvic bird 
        On Friday, 1 December 2017, 18:30:54 GMT, Colin <[email blocked]> wrote:
     
      #yiv8307215022 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8307215022 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  5. Support Staff 3 Posted by Darryl Hnatiuk on 11 Dec, 2017 01:55 PM

    Darryl Hnatiuk's Avatar

    Hi,

    Paypal is Andromo's payment processor, so they handle all payments made for Andromo including debit payments.

    Darryl

  6. Support Staff 4 Posted by Colin on 11 Dec, 2017 03:47 PM

    Colin's Avatar

    FYI, I have gone into our PayPal account and cancelled your subscription from our end for you. Details for your records:

    Subscription Received # S-1J6498717S4760359

    Name: victor bird (This subscriber is Non-U.S. - Unverified)
    Email: [email blocked]
    Subscription Date: 9-Nov-2015
    Time: 05:54:09 CST (CA)
    Status: Cancelled - By Seller
    Date of Cancellation: 11-Dec-2017
    Subscription Terms: $96.00 USD for each year
    Item Name: Andromo Starter Subscription ($8/mo = $96/yr)
    Item Number: 505
    Custom Number: 459157
    Shipping Address: victor bird
    7 Frobisher Avenue
    Poole, Dorset
    BH12 5AN
    United Kingdom
    Confirmed

    Sorry to see you go. What could we have done better?

  7. 5 Posted by hightechproduct... on 10 Jan, 2018 03:48 PM

    hightechproductsnow's Avatar

    thank you for cancelling my andromo standing order - have you refunded the money you took out of my account 
    subscription number S1J6498717 S4760359 customer number 459157 
    thank you vic bird. 
        On Monday, 11 December 2017, 15:47:26 GMT, Colin <[email blocked]> wrote:
     
     #yiv3961981267 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv3961981267 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  8. Support Staff 6 Posted by Colin on 12 Jan, 2018 11:26 PM

    Colin's Avatar

    I'm sorry but we aren't able to provide refunds for unused time on your subscription, per our Refund Policy (http://support.andromo.com/kb/andromo/refund-policy) posted on all purchasing and subscription pages.

    Once you cancel your PayPal subscription (http://support.andromo.com/kb/andromo/how-to-cancel-or-change-your-...) you will not be charged again, however you will still be able to build and update your apps for the time you have remaining on your subscription.

  9. Colin closed this discussion on 12 Jan, 2018 11:26 PM.

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