Upload App Store problem

mon73's Avatar

mon73

18 May, 2017 12:55 PM

Hello

After the latest Google Play Store update I have a problem with upload app!

Error message text:

"Upload failed

You uploaded an APK that is signed with a key that is also used to sign APKs that are delivered to users. Because you are enrolled in App Signing, you should sign your APK with a new key before you upload it."

Please help.

thank you.

  1. Support Staff 1 Posted by Darryl Hnatiuk on 18 May, 2017 02:33 PM

    Darryl Hnatiuk's Avatar

    Hi,

    While I'm just reading about their new App Signing stuff now, it sounds like you enrolled your app in "App Signing", is that true? What have you done so far related to it? Is this a new app you're trying to upload, or an existing app? Since you didn't originally sign the app and don't have those credentials, you shouldn't be using the App Signing option in general. So I'd suggest exploring their interface to try to "undo" what you've done. Google Play's support may also have some further guidance if you explain your situation.

    Darryl

  2. 2 Posted by mon73 on 18 May, 2017 03:41 PM

    mon73's Avatar

    Yes, Sir, it's a new application, can you explain to me pictures of how I do upload a new application?

    thank you.

  3. Support Staff 3 Posted by Darryl Hnatiuk on 18 May, 2017 04:14 PM

    Darryl Hnatiuk's Avatar

    Hi,

    Instructions for creating a new app can either be found in our article, or Google Play's current article. However you should NOT enroll your app in Google Play App Signing:

    https://support.google.com/googleplay/android-developer/answer/1134...

    http://support.andromo.com/kb/distributing/how-to-put-your-app-in-g...

    However if you've already enrolled your app in Google Play App Signing, then I believe the only thing you can do is submit a new app by changing the package name on Andromo (App Info > Package Name) and submitting that.

    Darryl

  4. Colin closed this discussion on 18 May, 2017 04:20 PM.

  5. mon73 re-opened this discussion on 18 May, 2017 05:26 PM

  6. 4 Posted by mon73 on 18 May, 2017 05:26 PM

    mon73's Avatar

    Thank you, sir.

  7. Darryl Hnatiuk closed this discussion on 18 May, 2017 06:07 PM.

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